This week the Personal Finance Research Centre and GambleAware published a practical guide for financial services firms seeking to protect customers from gambling-related financial harms.
The guide explores how the UK Financial Conduct Authority’s expectations regarding the fair treatment of vulnerable customers can be applied to harmful gambling. It offers practical examples of how regulated firms are already identifying and supporting customers who are at risk of gambling harm and what more can be done.
You can read the guide or our executive summary here, and watch our short summary video below.